- Ayeni, victor, Reaf, Linda, Thomas, Hayden (2000), strengthening ombudsman and human rights, London, UK, Commonwealth secretariance Marlborough house. 2- Buck, Trevor, Kirkham, Richard, Thompson, Brain (2011), The ombudsman enterprise and administrative justice, UK, Ashgate. 3- Gregory, Roy, Giddings, Philip (2000), Righting wrong, the ombudsman in six continent, Belgium, International institute of administrative sciences. 4- kuchko-standlmayer(ed), Gabriale (2008), European ombudsmaninstitution, Austria, springing Wien new york. 5- Pegram, Thomas (2007),«In defense of citizens: The human rights
ombudsman in latin American», Department of politics and
international relations, Nuffield College, university of oxford. 6- Reaf, Linda C. (1999), The international ombudsman anthology, international ombudsman institute, Amsterdam, Netherland. 7- Soderman, jocab (2004), «How to be a good ombudsman»,
international ombudsman institute, Madrid, Spain, Conference of European Ombudsmen. 8- Volio, Gonzalez, Lorena, (2003),«The institution of ombudsman,
the Latin American experience», Inter-American Institute of
Human Rights, Costa Rica, University of La Salle. 9- ziegenfuss, James t, o,rouke, Jr.particia (2011), The ombudsman handbook: designing and managing an effective problem-solving,
USA, McFarland company.